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    Customer Service

    How do I find out if you make jewelry for my fraternity, sorority, or organization?

    Please complete an online Customer Service Request Form. Many organizations have special regulations regarding the distribution of their official jewelry, so it is important that we advise you of their policies.

    Ordering Information

    Will I be charged sales tax on my order?

    Yes, all orders are subject to state and city tax as required by law due to our Company's business presence in all 50 U.S. states. The exact amount of sales tax applied to your online order will appear in the order review screen once you have entered your zip code. All Canadian orders will be charged sales tax based on Province.

    How do I find out if an item is in stock?

    Please complete an online Customer Service Request Form.

    How do I order on-line?

    Click the ‘Shop’ icon at the top of the page and it will direct you to the organizations we have available for 24 hour online, secure ordering. If you do not see your organization listed in the pull down menu provided, please complete an online Customer Service Request Form.

    What is the standard delivery schedule for jewelry orders?

    Because most of our products are custom-crafted to order, we require four(4) to six (6) weeks production time from the date of order receipt. However, we do carry a limited number of jewelry products and accessory items in stock on a seasonal basis. If you wish to inquire about the availability of a particular product in stock, please complete an online Customer Service Request Form. All in-stock items will be shipped within ten (10) working days from date of order entry. Please allow an additional week for a total of fifteen (15) working days for in-stock items that require engraving. GIFT CARDS are available upon request that may be given to a recipient awaiting a custom jewelry order.

    Please note: All products ordered in Mid-May through the month of June as well as during the months of November & December may be subject to an extended production schedule.

    What credit cards do you accept for payment?

    We accept MasterCard, Visa, Discover, and American Express.

    What currency is used for making a purchase on the site?

    The price for products is stated in US Dollars and is the currency accepted for purchasing products.

    Shipping Information

    How will my order ship?

    All orders will ship via Fed-Ex Ground or US Postal Service.

    How much will I be charged for Shipping and Handling?

    Our standard shipping and handling fee for all U.S. orders is $8.50. Please note that you must contact Customer Service prior to ordering if you require expedited shipping. Please click on the Contact Us link.

    Do you ship to Canada, APO boxes, or International Destinations?

    Yes, we do ship to Canada, APO boxes, and International. When shipping Canadian or to International destinations delivery may be delayed to customers. Place your order with a Customer Service Representative by clicking on the Contact Us link.

    How do I change my shipping address?

    You can change your shipping address by going to the Contact Us link.

    What if my package is returned by the carrier?

    Packages returned to our facility by the carrier due to no fault of the shipper will be subject to a return and/or reship fee assessed by the company. For more information, please contact customer service by clicking on the Contact Us link.

    Warranty/Return Policy

    What is the order cancellation policy?

    All orders that are cancelled more than 3 days (72 hours) after initial order entry are subject to a 25% cancellation fee, up to a maximum of $50.00 US.

    What is your warranty policy?

    All Herff Jones products are guaranteed to be free of defects in material and craftsmanship and should comply with customer specifications and expectations. If you should note any concerns in product quality or workmanship, please send the product via a traceable and/or insured method to us at the address below within 30 days of shipment, and the item will be repaired or replaced at no charge. Please be sure to complete the Return Product Form, and include it with your return package. We strongly recommend returning the product in its original packaging if at all possible.

    Herff Jones Greek Division
    150 Herff Jones Way
    Warwick, RI 02888-1332

    Like other items of fine quality, your Herff Jones jewelry may require repair over time, due to normal wear or unintentional damage. Should this occur, please return the product to us with confidence that we will repair or refurbish your jewelry to the best of our ability at a reasonable charge. We will not proceed with any repair work until you have given authorization.

    Please note: Your warranty is void if an outside source works on your Herff Jones product.

    What is the return policy?

    Product returns must be made within thirty (30) days of ship date for reasons unrelated to a quality defect or incorrect item. Products that are customarily stocked by Herff Jones and that are returned for reason(s) other than product quality are subject to a restocking fee of 25% of order value. Custom-made products are not returnable; this includes all rings and any other non-stock jewelry items. Customer is responsible for any postal or shipping charges incurred in returning the product to the Greek Division of Herff Jones.

    Metal Quality Identification/Definitions

    Karat Facts

    The proportion of gold in jewelry is measured in Karats (K). Pure gold is 24K. 14K gold is 14/24 pure gold. 10K gold is 10/24 pure gold. The remaining parts are comprised of other fine metals.

    Gold

    Gold is the standard in fine jewelry, with a unique richness and brightness. Two fine varieties of gold are available for your Greek jewelry and rings.

    • Yellow Gold: Available in 14K & 10K
    • White Gold: Available in 14K & 10K
    Other Metals
    • Sterling Silver (SS) - Alloy consisting of 92.5% pure silver and 7.5% other metals
    • Gold Plated (GP) - Brass metal that has been plated with a layer of gold
    • Gold Filled (GF) - A layer of 10K gold bonded to the front of a reinforcing metal
    • Silvertone (ST) - 25% Palladium and 75% other silver alloys.
    • Vermeil (VER) - Sterling silver plated with a layer of gold.
    *Not all styles are available in all metals.

    Care and Cleaning of your Karat Gold or Silver Ring:

    Your ring has been carefully sized. Since temperature and exercise often affect the size of your finger, we recommend that you wear your ring at least two (2) weeks before you consider a change in the size of the ring. Your ring may feel strange at first - that is normal. Within two (2) weeks, however, it should feel as comfortable as your favorite apparel.

    Even the purest of gold or silver jewelry will tarnish or discolor if subjected to harsh cleaning materials, chlorine, acids, or alkalines. Your ring will return to its original luster if polished with a good silver cleaner or washed with a mild soap or toothpaste. Finish by buffing with a soft cloth.

    • TO PRESERVE THE BEAUTY AND LUSTRE OF YOUR RING, clean it with a mild detergent in lukewarm water and then rinse. Dry with a soft cloth. Do not use any brush, sharp instruments or rough cloths for cleaning.
    • TO PROTECT YOUR RING FROM PERMANENT DAMAGE, avoid any contact with mercury or harsh acids. It will be permanently discolored. Be sure to remove your ring before coming into contact with these harmful chemicals.
    • TO SAFEGAURD AGAINST BREAKAGE OR NICKS, always remove your ring before engaging in sports or heavy labor. Quality gemstones and precious metals cannot stand abuse of this nature. Treat your ring as you would any fine jewelry. But remember, when you remove your ring, store it carefully and do not leave it unprotected.
    • SOME PERSONS HAVE A REACTION BETWEEN THEIR SKIN OILS AND JEWELRY, which results in a black colored smudge on their skin. This condition can generally be avoided by cleaning the jewelry more frequently as described above.